Job Title Employee Services Manager

Department:	Human Resources
Location:	Lagos
Job Description:	· HR Services · Supervise implementation of competent HR service channels · Define and agree on key performance areas and service levels for HR service desk in alignment with business requirements · Oversee the maintenance of workforce data · Ensure Administrative excellence through deployed systems. · Update shared services systems, processes and SLA’s to reflect changing technology and policies. · Ensure service level meets customer requirement especially with regards to process velocity, efficiency and robustness of the design. · Review HR Service team’s performance on a regular basis, identifying opportunities for HR service improvements. · Employee Relations · Provide channels for employees to complete HR transactions. · Interpret HR Policies to the business and ensure shared understanding of HR policies across HR and the business. · Expatriate Services · Manage the expatriate quota administration, work permits and visa requirements as required · Ensure availability and provision of accommodation for expatriates and visitors. · Oversee the negotiation of contracts (property, school, employment) for expatriates · Manage the process of contract renewal for expatriate staff within the Group · Provide landing support for expatriate staff and their family · Reports · Monitor generation of workforce reports · Provide monthly HR Service Centre reports for management review · Oversee development of grievance & disciplinary process reports Ensure the timely preparation of HR Operations reports (Quarterly reports, PDR, Monthly reports)
Job Conditions:	Standard working conditions Regional Travel Field work: 40% of total work hours. Minimum qualification is 2.2 or equivalent
Reporting To:	Senior Manager, Employee Services
Required Skills:	8 years work experience of which 4 years should be in the Human Resources function Experience in employee relations and expatriate service management
Employment Status :	Permanent
Qualification:	First degree preferably in the Social Sciences, Business Administration or any other relevant degree
This vacancy expires on 8/12/2009 If Interested in This Job CLICK HERE